Yes. Every True Beauts product is handcrafted in small batches with care and attention to quality. Small batch production allows us to maintain consistency, freshness, and better quality control.

What makes True Beauts different?

True Beauts follows the philosophy of “Where Nature Meets Science.” Our formulations combine carefully selected botanical ingredients with scientifically backed actives to create products that are effective, purposeful, and skin-friendly.

Are your products free from sulphates, parabens, and harsh chemicals?

We strive to formulate products without unnecessary harsh ingredients. all of our products are free from sulphates, parabens, and other commonly avoided additives while focusing on skin-friendly ingredients and balanced formulations.

Are your products suitable for sensitive skin?

Our products are formulated to be gentle and suitable for most skin types. However, every individual’s skin is unique, so we always recommend performing a patch test before using any new skincare or body care product.

Are your formulations created by a certified formulator?

Yes. True Beauts products are formulated with proper knowledge, research, and formulation principles. We focus on creating products that are safe, effective, and thoughtfully designed for everyday use.

Are your products cruelty-free?

Yes. True Beauts does not test products on animals.

Do you use natural ingredients?

Many of our formulations include botanical extracts, herbs, clays, butters, oils, and other naturally derived ingredients. We believe in combining the best of nature with safe and effective cosmetic science.

How should I store my products?

Store products in a cool, dry place away from direct sunlight, heat, and moisture. Always keep containers tightly closed after use to maintain product quality.

How long do your products remain fresh?

Each product is manufactured and preserved according to its formulation requirements. We recommend using products within the suggested shelf life mentioned on the packaging.

Do you offer Cash on Delivery (COD)?

Currently, we accept prepaid orders only.

How long does shipping take?

Orders are generally processed within 1–3 business days. Delivery timelines may vary depending on your location and courier service availability.

Can I cancel my order?

Orders may be cancelled only before they have been packed or dispatched. Once an order has been shipped, cancellation requests cannot be accepted.

Do you accept returns or exchanges?

Due to the personal and hygienic nature of skincare and body care products, returns and exchanges are generally not accepted. However, if you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

What is required for a damage claim?

For any damaged, defective, or incorrect product claim, a complete uncut unboxing video is required. This helps us verify the issue and provide a fair resolution.

Will I receive a refund if I simply do not like the product?

As skincare and body care products are personal-use items, we are unable to offer refunds or exchanges based on personal preferences, fragrance choices, expected results, or change of mind after purchase.

Why my handmade products look slightly different from photos?

Because our products are handcrafted in small batches, slight variations in colour, texture, shape, or appearance may occur. These variations are natural and do not affect product quality or performance.

How can I contact True Beauts?

You can reach us through our Contact Us page, email, WhatsApp, or phone. We are always happy to assist with questions regarding orders, products, and general enquiries.

Is my personal information secure?

Yes. We respect your privacy and take reasonable measures to protect your personal information. For more details, please refer to our Privacy Policy.