Shipping Policy
Order Processing
At True Beauts, each product is prepared with care and attention to quality. Orders are typically processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Locations
We currently ship across India.
If you have any questions regarding delivery to your location, please feel free to contact us before placing your order.
Delivery Timelines
Estimated delivery times may vary depending on your location and courier partner availability.
Most orders are delivered within 3–7 business days after dispatch.
Please note that delivery timelines may occasionally be affected by factors beyond our control, such as weather conditions, courier delays, public holidays, or regional service disruptions.
Order Tracking
Once your order has been shipped, tracking details will be shared through the contact information provided during checkout whenever available.
Customised & Pre-Order Products
Certain products may be available as customised, made-to-order, or pre-order items.
Processing and delivery timelines for such orders may vary depending on the design requirements, quantity, formulation process, and overall complexity of the order.
For customised products, bulk orders, gifting requirements, event favours, or special requests, we kindly recommend contacting us through our Contact Us page before placing an order so we can discuss your requirements and provide an estimated timeline.
Bulk Orders
We welcome bulk, gifting, and special event enquiries.
Lead times for bulk orders may differ from regular orders depending on quantity and customization requirements.
For assistance, please reach out through our Contact Us page and we will be happy to discuss the available options.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information at the time of purchase.
True Beauts cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Delayed Deliveries
While we strive to ensure timely delivery of every order, shipping timelines are estimates and cannot be guaranteed.
True Beauts is not responsible for delays caused by courier services, natural events, government restrictions, or circumstances beyond our reasonable control.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery with a complete uncut unboxing video and clear photographs of the package and product.
Please refer to our Refund & Returns Policy for detailed information regarding damaged items.
Need Assistance?
If you have any questions regarding shipping, custom orders, bulk enquiries, or delivery timelines, please contact us through our Contact Us page.
We are always happy to assist and ensure a smooth shopping experience.